White Label Communications Blog

Turnkey Phone Systems Help Make the Best Call Centers

Posted by Chris Griffith on Thu, Jul 24, 2014 @ 12:25 PM

Turnkey Phone SystemsEvery business owner knows that there's a long list of things to do when it comes to acquiring a new customer. And once that new customer is acquired, all of the focus now shifts to how you're going to keep them as a customer. Forever. Help your customers be loyal by letting them know how much you value their business. How? By giving them access to the best call center services possible.

Customer Loyalty

In order for a customer to be loyal to any particular company they're going to need to feel like they're valued. They don't want to feel like just another customer who happens to be buying a particular product and/or service. Instead, they want to know that their business matters. And in order for them to feel this way they're going to need to receive the excellent customer service that they deserve.

The Best Call Centers

The best call centers are ones where the employees have a sense of empowerment. They want to feel like their opinion matters and that they're trusted to do the right thing when it comes to helping solve customer issues. Of course, there's going to be a list of company guidelines that must be followed. But when an employee feels like they have the ability to help a customer in the absolute best way possible they're going to be more likely to go above and beyond what's expected of them. And turnkey phone systems will help them achieve this.

As a business owner, it's necessary that you provide your employees with the training they need so that they're able to provide your customers with the excellent customer service they're looking for. Training your employees so that they're able to provide the exact type of customer service you want to represent your business is critical in these highly competitive times. Explain to them the qualities that are important to you when it comes to representing your business and make sure that they're able to adhere to these qualities.

They're also going to need to understand everything there is to know about your company and what you sell. There's nothing worse than calling a company and having the company representative not understand what you're trying to say. And because being a call center employee job can be quite stressful at times, it's a really good idea to provide a place for them to de-stress so they can pull themselves together before helping other important customers. Finding people who have a special quality when it comes to helping others, no matter what the situation, should be a goal.

Lastly, be sure to have a monitoring system in place so that you're able to understand exactly how well your call center is doing. (A part of this system should include calling your company as a customer to see how they handle your 'problem'.)

Turnkey Phone Systems

In order to have the best call center for your business, it's a good idea to have the latest in telephony technology. Especially when you're competing with so many other businesses in order to not only acquire, but to also keep these customers loyal. Simply put, turnkey phone systems are able to provide business owners a large number of options when it comes to being able to provide superior customer service. And it's truly necessary. Especially these days when there's such a large variety of customers that a business must deal with, which makes it necessary for a company to use any and every advantage they can find.

White Label Communications

If you're a business owner who's interested in updating your current business communication system with one of the many turnkey phone systems that are now available, we invite you to contact us today. We know everything there is to know about new telephony technology and can answer any questions you may have. You just may be surprised at how updating your phone system with some of the new telephony options that are now available can help make your call center one of the absolute best!

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Topics: Miscellaneous Articles

Resell Turnkey Phone Systems & Help Your Customers be Leaders

Posted by Chris Griffith on Sun, Apr 06, 2014 @ 10:27 AM

Turnkey Phone SystemsIf you're someone who wants to resell turnkey phone systems, that's great! Right now is the perfect time to resell turnkey phone systems. Why right now? Because this particular market is one that's beginning to show a lot of promise. More and more business owners are currently looking into how they can modernize their outdated landline phone system, and are accordingly looking for someone to help them that knows everything there is to know about turnkey phone systems.

Because the majority of small and medium-sized businesses are still using a landline phone system as the platform for their business communication system, those who are currently reselling turnkey phone systems are excited about the fact that they're able to help these businesses update their current (and quickly becoming known as old-fashioned!) business communication system.

Help Your Customers Be Leaders

It's easy to help your customers be seen as leaders in their particular niche these days. All they have to do is sign up for a new turnkey phone system and they're going to have access to a number of valuable communication tools. These communication tools can help any business owner reach their goals, with many of them available at no extra cost. These communication tools are extremely important in today's highly competitive world of business, and can even make a difference between a business' success and their failure.

It's important to understand that those who choose to resell turnkey phone systems are making a large commitment to their customers. Reselling turnkey phone systems isn't just a onetime deal. When someone chooses to resell turnkey phone systems, it means that they're in it for the long haul.

Be the Leader

If you're someone who likes to be the leader, then it's definitely worth your time looking into what you need to do in order to resell turnkey phone systems. Because predictions are telling us that a high number of both small and medium-sized businesses will be looking into updating their phone system this year, it's easy to see how reselling turnkey phone systems can make for quite the lucrative career. But in order for you to be successful, you're going to need to be seen as a leader. And we can help.

Resell Turnkey Phone Systems

If you're someone who's interested in reselling turnkey phone systems but don't know the first thing about reselling, then we invite you to contact us today. We're the leading authority when it comes to the reselling market and can help you decide whether or not reselling turnkey phone systems is a good choice for you. The market for new telephony services is huge right now and that's why there's a lot of interest in reselling turnkey phone systems these days. Because there's a lot of responsibility that comes with the choice to resell turnkey phone systems, it's important to understand that you're going to need to make a long-term commitment.

Mitel

It's also important to understand who some of the other players are when it comes to current business communications. Mitel is a global leader when it comes to business communications, and makes it their goal to connect business owners with their staff, associates and clientele in the most simplest and efficient ways possible. Mitel understands how important is for every business owner to recognize some of the absolute best ways they can re-strategize their business communication tactics so that they're able to successfully compete in today's highly competitive world of business.

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Topics: Miscellaneous Articles

Turnkey Phone Systems: Top Questions Businesses Are Asking

Posted by Chris Griffith on Wed, Jan 22, 2014 @ 05:54 AM

Turnkey Phone SystemsNow that the costs associated with integrating high-tech turnkey phone systems into a business have lowered substantially, more and more businesses are looking into what they need to do in order to update their current business communication system. The majority of both small and medium-sized businesses have been waiting for the costs associated with using high-tech telephony services to lower so they could afford what the big businesses have been utilizing for many years now. Because turnkey phone systems are now available to them, these businesses are actively seeking out what their options are when it comes to upgrading what now can be called an old-fashioned business communication system.

Turnkey Phone Systems

The business world is excited now that turnkey phone systems are finally affordable to any business who's interested in updating their current business communication system. Businesses that have been using high-tech telephony VoIP services for a while now are ready for more businesses to sign up for VoIP-related services because the more businesses that sign up the easier it is to connect with those in the business world. And the number of high-tech telephony options now available are quite impressive, which is only going to open the doors to more and better business communication avenues.

Top Questions Businesses Are Asking

So when a business is thinking about signing up for VoIP services so they can also enjoy the benefits of having a new turnkey phone system, they're going to have questions. Some businesses are going to have just a few questions, while others will have many, so be prepared! 

The following are some of the top questions that businesses are asking when wanting to sign up for turnkey phone systems:

Question: What kind of equipment do I need?

Answer: That depends. How large is your company? How many phone connections do you need? What kind of phones are you currently using? More bandwidth and a faster internet connection may be required depending on the answers.

Question: What kind of features are available?

Answer: Lots! It's a really good idea for any business to go over the list of VoIP features available before contacting a reseller so they can choose which ones are gonna benefit their company the best. Because there are so many features available, be sure to start with the most important ones at the top and then work your way down.

Question: What kind of support is available?

Answer: Great support is extremely critical in today's highly competitive business world making finding it more important than ever. Reselling partners should be able to offer you all the support you need, so be sure to thoroughly do your homework when choosing the best reselling partner for your reselling business.

Question: How much is this going to cost?

Answer: That depends on the reselling partner that's providing your VoIP services. Some providers will charge setup fees or service fees, while others include this in their rates. It's a good idea to get a full list of the providers rates you're interested in doing business with before signing up!

Question: What kind of quality can I expect?

Answer: The quality of service a business can provide is going to depend on the networks being utilized, which is determined by the provider. It's also important to know exactly what the provider will do in case the quality of services received aren't what was initially expected.

Question: When I choose a provider I want them to be in it for the long haul. How do I know how long a reseller will be staying in business?

Answer: Thoroughly researching the provider you're interested in giving your business to is essential to making sure that they're a company that plans on being in it for the long haul. Visiting the website of the better Business Bureau is a good place to start.

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Topics: Miscellaneous Articles

Turnkey Phone Systems Offer Employees Greater Mobility

Posted by Chris Griffith on Tue, Jan 14, 2014 @ 11:50 AM

Turnkey Phone SystemsA good business communication system is critical to the success of any business, and that's why the business world is currently very excited that new turnkey phone systems are finally accessible. Turnkey phone systems are now available for any business that's ready to upgrade their current business communication system to one that utilizes Voice Over Internet Protocol (VoIP). VoIP technology doesn't need to use the traditional landlines that have been utilized by so many businesses for so many years now, and instead uses the internet to communicate, which makes for a much faster and a much more efficient delivery channel.

Now that turnkey phone systems are available, and much more affordable than they were even just a few years ago, any and all businesses that are looking to upgrade their current business communication system can now do so.

Turnkey Phone Systems

As both small and medium-sized businesses continue to sign up for turnkey phone systems, they're finding out that new VoIP technology can offer them many more options than previously thought. One of these options allows a business to provide its employees with the ability to connect to the office using their mobile phone. This option is becoming increasingly more utilized as more and more companies are finding that the ability for employees to connect to the office when they're out and about is an extremely convenient feature that allows for much better efficiency.

Simply put, turnkey phone systems can offer a business many more business communication benefits than they ever received with a traditional landlines system, and at a lower cost.

Why Greater Mobility is Important

It wasn't long ago when an employee needed to be at the office when they were working. And there was no reason to think twice about it as anything and everything they needed to work was at the office - files, computers, equipment, etc. But now that new VoIP technology is available, a business can sign up to receive high-tech VoIP services that allow their employees to work when away from the office. In fact, they can pretty much work from wherever they happen to be at any given moment.

Imagine how much more efficient an employee can be when they're able to work from anywhere and at anytime! And in today's highly competitive business world the more efficient a business can be, the better. And it's not surprising that more and more employees are embracing this new ability that allows them to connect with and effectively communicate with their office when they're mobile, even though it means that the expectations on them to always be available when needed have now been set into place.

Although the mobile workforce is something that is still fairly new, it's easy to see that the ability for an employee to connect to the office at any time and from anywhere allows for much more flexibility, as well as provides for a much more efficient business communication system.

VoIP Reseller

The best way for a business to get information on how they can sign up to receive high-tech VoIP services so that their employees can also enjoy the many benefits that mobile VoIP can offer is to contact a VoIP reseller with a  good reputation. Because high-tech VoIP services are becoming increasingly popular these days, there are quite a few VoIP resellers out there from which a business can choose from. This makes it important to do a little research first before choosing a VoIP reseller to give your business to, because you want to make sure that you're choosing a VoIP reseller that can not only meet your expectations, but exceed them.

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Topics: Miscellaneous Articles

Reselling Phone Systems? Find Out Why SMBs is Such a Rewarding Market

Posted by Chris Griffith on Wed, Sep 25, 2013 @ 08:29 AM

Reselling Phone SystemsIf you're currently a reseller who's thinking about reselling phone systems, then you're going to want to know that marketing to both small and medium-sized businesses is your best bet right now. Although marketing to the larger businesses may seem like a good idea, understand that most large businesses have already signed up for a new business communication system due to their larger budget size. And even though they tend to have a larger budget, larger businesses are known for trying to get the best deal they can, and they're a lot of work.

Reselling Phone Systems

If you're currently reselling phone systems then you already know that this high-tech telephony makes for quite the lucrative market, especially at this particular time. Isn't that great news! Now all you have to do is make sure that you have a good marketing plan in place. As stated above, you're going to want to focus on the small and medium-sized businesses when reselling phone systems.

Why SMBs is Such a Rewarding Market

The reason why selling to small and medium-sized businesses can be a such a rewarding market is because they are the ones that are actively seeking new high-tech telephony services. And the small and medium-sized business market is much bigger when compared to large businesses. In fact, for every large company that's currently in business you can expect there to be close to 2000 small and medium-sized businesses.

The size of a small and/or medium-sized businesses is of course going to vary, but try not to let the number of employees a company has influence your decision when it comes to reselling phone systems. Although a reseller may not feel that it's worth their time to provide business communication services to a really small company, it's definitely worth the time looking into. You never know when a business is going to take off and turn into the huge success it's striving to achieve.

If you're new to reselling, then reselling phone systems to small and medium-sized businesses can be a great way to help you establish your reselling business. There's a lot to know when reselling phone systems so you want to make sure that you don't take on too much too soon. Before taking on any new customers it's essential that you completely understand everything you need to do so you can provide your customers with the absolute best service possible.

Also, because both small and medium-sized businesses are constantly looking for any and all advantages they can find in order to give themselves the edge they need to stand out from the rest, they are always interested in learning about the newest technologies. They want to learn about all of the latest high-tech services and products that are now available and how these products can help their business find the success their looking for.

Good to Know

Of course you're going to want to have as many customers as possible when reselling phone systems. The more customers you have, the more revenue you're going to be pulling in. Just don't try to get ahead of yourself too soon by taking on too many customers at first.  If you're able to provide your first/current customers with the absolute best service possible, chances are they'll recommend you as a top-quality phone system provider. Remember that it's your job as a reseller to make sure that you're able to provide your customers with the absolute best in both products and services so they'll keep coming back for more.

Stop KNOWING Your customer and Start OWNING Your Customers Today

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Topics: Miscellaneous Articles

White Label Cloud Phone Programs - Just How Big is this Cloud?

Posted by Chris Griffith on Fri, Sep 06, 2013 @ 08:05 AM

white label cloud phone programsIt's true. We now live in a world that's so high-tech that we have the choice to keep all of our essential business (and personal) information in a virtual cloud. Who would've ever thought this was going to be an option? Well, those who work in the telecommunications industry surely knew it would be an option one day. But as for the rest of us, the fact that we're able to store a ton of important information in a virtual cloud to be accessed anytime and from anywhere is quite impressive.

Cloud Options

Now that studies are telling us that more and more people are signing up for cloud phone services, there's a lot more emphasis being placed on increasing cloud-based storage and the available service options. Although there are currently more than 20 companies who are in the business of providing virtual cloud storage services, because virtual cloud service is still a fairly new territory it's necessary to check out each and every one in order to see which one is the best choice for any particular business.

Cloud storage can also be used as a backup system.

How Big is the Cloud?

it's important to make sure there's enough storage space to contain all the data. So… how big is the cloud? How much data can the cloud hold? Great questions! Cloud storage is normally calculated in terabytes so it's necessary to have an idea of how much cloud storage is needed in order to choose the right amount of provided virtual space. So depending on how much data a company needs to store will determine how much space needed to accommodate this storage.

Many people thought that cloud storage was going to be either a passing fad or something that only a few could afford to utilize. This couldn’t be further from the truth. In fact, cloud storage is gaining in popularity among both small and medium-sized businesses each and every day, even though there are still some security issues that people need to be aware of when choosing to use the cloud and the many benefits it can offer.

When it comes to pricing, what's really convenient about cloud storage programs is that there aren't any upfront costs involved. Instead, usage is going to determine cost.

Cloud Phone Programs

Cloud phone programs are becoming much more popular these days due to their extreme versatility. It's mainly the small and mid-sized businesses that are currently looking to integrate cloud services into their current business communication system. Why? Because the costs of using cloud phone services have lowered so much that it's now deemed to be affordable for those businesses that couldn’t previously afford these high-tech telephony services.  

White Label

White label cloud phone programs are now available and are a great way for resellers to start selling cloud phone services. More and more businesses are looking into adding cloud phone services to their company right now, making this the perfect time to find out how adding white label phone programs to any current reselling business can add lots of value. When resellers choose to go with a white label product, they're choosing one of the absolute best routes for resellers to take. Why? Because choosing to resell a white label product and/or service gives resellers the ability to take an already established product and truly make it their own.

If you're a reseller who's interested in creating some of their very own white label cloud phone programs, now is the time to do so. The high-tech world is one that quickly evolves, making it essential to keep up with the latest in cloud phone programs. If you don't, you just might find yourself a bit behind when it comes to using the latest technologies.

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Topics: Miscellaneous Articles

White Label Cloud Phone Systems

Posted by Chris Griffith on Thu, Feb 28, 2013 @ 09:57 AM

The internet has been quite instrumental in revolutionizing businesses and now with the new cloud computing era businesses have moved to a whole new level whereby business owners don’t need to worry about acquiring software or hardware because all of it is found virtually. Cloud phone systems though newer are very beneficial to businesses particularly small and medium sized business with very valid reasons. A look at what cloud phone systems are is imperative before discussing their many benefits.

Cloud Phone SystemsWhat is a Cloud Phone System?

The traditional PBX phone systems encompass several phones connected with multiple phone lines and utilize the public switched telephone network for communication; the cloud phone systems use a similar architecture but in this case the phones are connected virtually and the internet is used for communication instead. For a business to be able to use the cloud it would simply need to buy IP phones and have a broad internet connection from an ISP provider. Cloud phone systems also integrate smart phones and tablets that have been VoIP enabled.

Cost Effectiveness- The Major Benefit of a Cloud Phone System

Businesses, especially small and medium sized ones are always looking for ways to cut down costs and therefore maximize profits and nothing does this better for them than cloud phone systems for three important reasons. The first thing that comes into play is the fact that making voice calls through these phones is very cheap and sometimes even free. This is because the only requirements for a business to use these systems are IP telephones and an internet connection. The major cost catered for is the internet subscription. In addition to that one has to pay for the hosting in the cloud because as aforementioned the phone systems within a business are connected together virtual and this requires hosting.

On the same point of cost effectiveness, capital for installation becomes easier to raise because the need for phone lines and several other equipment required to get the phone systems running is eliminated. Even more interesting is the fact that there are hosted PBX systems which allow businesses to retain their old phone systems but still get hosted in the cloud. Notably other costs that come with the traditional phone systems are eliminated and especially the monthly maintenance costs.

When speaking of cheap voice calls it is important to know that the calls are not limited to the geographical location of a given business because the internet spans across the entire world. This means that one can make international phone calls at that same cheap rate if the recipient on the other end is using VoIP as well.

Seamless Communications with Cloud Phone Systems

Cloud phone systems have a plethora of features that can be quite perplexing to new and even old users. This is because they apply the concept of unified communications excellently to come up with a communication system that is not barred by time or location. Unified communications means that voice calls, emails, faxes and instant messaging are all integrated together so that for example when a client is not available on voice they can still get messages intended for them on email, faxes, voicemail or even on instant messaging applications. The cloud phone systems combine all these communication modes perfectly so that communication isn’t cut at any point.

In terms of beating location barriers, cloud phone systems integrate smart phones with office phones and this means that one still gets to communicate with clients as if they still were in the office. Laptops and tablets are not excluded in this because provided an individual has headphones with a microphone and a broadband internet connection they can still connect to the cloud from whatever location.

Highly efficient usability features

The unified communications advantage of cloud phone systems encompasses a broad number of features geared towards making communication as flawless as possible. Here is a list of features that will definitely leave users happy.

·         Listen and Whisper

·         Find Me/Follow Me

·         Phones Auto Provisioning

·         Listen (spy)

·         ACD call queues

·         Message waiting indicator

·   

Disaster preparedness with cloud phone systems

This is a general advantage that every business using the cloud enjoys and this is because since all business-related data is stored virtually so that when a calamity such as a fire or a flood takes place the data is not lost. In the case of communication one can only imagine the implications of losing client contact details if a flood wiped away all the machines that held it. The cloud stores all the client contact details virtually where no disaster can attack it.

It is quite obvious that cloud phones systems promise more productivity for any business particularly the ever expanding small and medium sized businesses.

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How Unified Communications Improves Office Efficiency

Posted by Chris Griffith on Thu, Feb 14, 2013 @ 09:02 AM

Unified CommunicationsWhen it comes to business, nothing is more important than communication. Without direct clear and easy communication a client is more likely to leave a business or seek out a competitor simply because their questions and concerns are easily answered by the other corporation. Communication isn't just for external use though, as impeccable internal communication allows for increased productivity, better access to necessary files and a reduction in time spent trying to track down different employees. Unified communications ensures an improvement in office efficiency in a variety of ways, all of which allow the company to improve its ability to service its customers.

Reduction in Communication Time

When it comes to inner office communication, many businesses rely on outdated email systems and even internal instant messaging. These options work, to an extent, but there are times where actual voice communication is necessary. With the outdated services, voice communication is not always possible, requiring one individual to walk across the office and request the needed information or other data. Having the employee away from their desk reduces productivity not only for the person out of their seat, but also the person who is left helping them locate the required data files and content. With a unified communications system, it is possible for employees to contact one another over the phone line, when necessary, all while staying at their desk and continually working. Increasing productivity allows a business to run more efficiently, complete more tasks and improve customer satisfaction. All of times comes due to a decrease in the time it takes to communicate inside the office.

External Office Communication

It isn't always possible for all employees to be in house at all times. Whether the individual is sick or is out traveling for business, there are times where a person is just not capable of being in the office. However, business doesn't stop just because the individual is out of the office. In a traditional setting, the business must wait for the employe to return to work, reducing productivity and delaying a variety of tasks and services. A complete unified communications network integrated into the office is able to correct this issue though. Through the assistance of a PBX phone system, it is possible to install necessary applications onto smart phones, allowing the user to call through the office network and stay connected to the business, no matter where in the world they are. This also allows the office to easily contact them, so the unified communications system still allows for easy access to employees. It isn't always possible for all employees to be at work, but this doesn't mean the company should suffer due to the lack of an individual's presence. With a completely unified communications network, the office is able to increase productivity, regardless of where employees are presently located. 

Cut Costs and Invest

Traditional phone systems are rather expensive to run and maintain. When using a phone company, multiple lines are usually necessary, driving up the price. Plus, most additional features and services add onto the price, requiring the business to remove funding form other areas around the corporation and invest it into the phone system. With a unified PBX phone system though, is it possible for the company to drastically cut costs on the communications aspect of the business, all while improving quality. With a VoIP system, no longer is it necessary to maintain a phone line, and most additional features come at little to no additional costs. On top of this, with the ability to communicate and stay connected to employees not presently inside the office, productivity stays at a maximum level. The money saved by switching from a traditional phone service allows the business managers and owners to reinvest the money into other areas of the company. This way, should an impotent need come up, the business is able to increase the functionality and productivity of other aspects of its provided services, which helps improve customer satisfaction and the bottom line.

Maintaining a unified communications service in all areas of a business is very important. Strong communication is necessary to not only maintain clients but satisfy the customer's needs. Without strong communication systems in place, the client is more likely to switch to a competitor, due to its ability to assist with their questions and concerns. The unified communications service not only increases the level of access to external customers, but also internally between employees.  UC allows for more efficient methods of sharing information, without requiring the employees to leave their desks and conduct interactions with other workers in person. Additionally, the ability to stay on contact with employees outside of the office, either at home or on business trips, helps ensure the company doesn't slow down due to an employees absence.

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White Label Phone Systems in the Cloud

Posted by Chris Griffith on Fri, Jan 04, 2013 @ 07:51 AM

white label phone systemsIn recent years a great media buzz has surrounded the concept of "the cloud". The cloud, simply put, is a storage option that can be utilized by businesses and individuals alike. The programs offered to individual users and to corporations, obviously, differ significantly, but the basis of the service remains the same. In short, the "cloud" is an off-site storage option that takes data and stores it on an off-site server. The goal of the cloud, whether it is a phone system or a full data server, is to take bulky storage units off site and create a much more streamlined and efficient process for individuals and businesses, alike. The cloud has come a long way since its early inception in the 1950s, and practical application in the late 1990s. There are a myriad of benefits to utilizing the cloud, specifically for those attempting to run a PBX phone system for a small or medium sized office. White label phone systems,for example, offers a myriad of different cloud solutions that can be utilized by businesses of all sizes. 


Benefits of Existing in the Cloud 

The telephone system of the past utilized by companies, often referred to as a PBX phone system, stands for Private Branch Exchange. In the traditional set up of a PBX system businesses set up a large and expansive system of phones and hardware that connected an office's phone system. Through the system businesses can make external calls, transfer calls within the office, and utilize several lines to make and receive phone calls. These systems, while useful, remain difficult to navigate and require maintenance on a regular basis by a licensed party. 

PBX systems are a necessity for small and medium sized businesses, but housing all of the hardware is no longer a necessity. Through different White Label phone systems businesses can choose to host their PBX system in the cloud. Simply put, the company can choose to connect through a virtual PBX, which sends all data through an internet connection for VoIP phone calls. The calls that are received and routed through the office are also sent through this secure connection. 

Those who utilize White Label phone systems with a cloud option needn't worry about maintenance of the hardware. There is no hardware on site. They also needn't worry about updating the hardware for the same reason. Additionally VoIP cloud storage allows companies to monitor phone activity and gain a deeper understanding of how their business is running. Finally, and perhaps most importantly, bulk phones are replaced by easy-to-use, modern and efficient VoIP telephones. 

Small Businesses Grow with Cloud Storage 

Small businesses, in recent years, have turned to the notion of cloud based storage for important customer data and for the storage and management of their phone and internet systems. This switch has led to far more streamlined and efficient office spaces, which, in part, has led to better profit margins and better consumer relations. In the past small businesses were forced to rely on traditional phone company services and PBX phone systems. While these systems certainly worked the cost of running such a system was remained high. Small businesses, for many years, swallowed the bill and trudged forward with outdated and expensive phone systems. The advent of the internet and growing consumer bases due to internet exposure, further exacerbated the problem. 

White Label phone systems, however, saw a way to help small and medium size businesses reach their full potential at a lower cost through VoIP phone systems. Through VoIP the entire process of receiving phone calls was streamlined. The concept of VoIP also helped the business reach consumers without incurring high charges for long distance discussions. Add in the cloud and small businesses are prospering. Now, small and medium size businesses needn't, even house a PBX system in office to retain the functionality of it. White Label phone systems has managed to revolutionize the way small businesses utilize the telephone. 

 

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Unified Communications in 2013

Posted by Chris Griffith on Wed, Jan 02, 2013 @ 08:34 AM

Unified Communications 2013The concept of unified communications (UC) cannot yet be consolidated into a single entity but in a nutshell. Its premise is to combine real-time and non-real-time communications together in order to ease communication. A good example is the way Google talk integrates video chats and video conferencing and when one of the users goes offline their message is transferred to email then when they are back online the chat resumes from where it was including the text in the email. This idea is being transferred to voice calls and voicemails, data sharing and emails or faxes, instant messaging and SMS among others. Here’s a look at what COMMfusion and other analysts expect in 2013.

Market Prospects

Like other technological advancements it has been found that the idea is likely to take over the market within the next 4 years starting 2013. Although the market is not quantifiable at the moment surveyors have it that the market share increased by 8 percent in 2011 since the conceptualization in 2010. The revenue obtained from UC also increased by 20 % within a year after the full idea was launched. It all comes down to the fact that all IT and Business decision makers will be investing more in the technology in the coming year.

Industry expectations

The struggling economy has been a stumbling block to many developments including Unified Communications so although analysts and key players predict that the technology will be very significant in 2013 they fear that the economy might slow down its advancement. The idea of converting voicemails to text messages and vice versa is very exciting for developers and everyone in the industry is willing to bring their own hardware and software and consolidate it into one amazing platform. As a matter of facts the idea might be included in cloud computing whereby large enterprises will be utilizing UC-as-a-service and paying for it like all the other services but this can only come into full-play if the economy will have stabilized a little more.

Integration opportunities

Unified communications systems have not yet been fully integrated into most businesses so the year 2013 is going to see more of that. Many customers are also looking for systems that can be customized for their own needs and this is going to place pressure on developers because as per research, customers will remain faithful to vendors who will provide them with customized solutions. Of course partnership between various channels will be a necessity and integrators who can successfully make it happen will be having a fruitful year because making different channels co-exist is not an easy task. Microsoft and Cisco have been the main vendors of UC platforms so far and this means there are opportunities open to other interested parties who can create their own versions of UCs.

Integration Challenges

The two main challenges likely to bar progress in UC in the year 2013 are lack of basic training and poor sales and marketing strategies. Developers are usually more interested in the technical aspects of UC and this is challenging because customers are looking for solutions that they can be explained to in layman terms. Sales departments will have to come down to the level of customers while explaining the concept and how it relates to their businesses.

VoIP Trends and Predictions 2013

VoIP is as much part of unified communications as IM or SMS because the current trend is towards full VoIP in Hosted PBX and SIP Trunk service systems. Voice calls and video conferencing are all headed towards VoIP and it is expected that by 2015 the traditional phone systems will have become obsolete in the first world countries especially in the U.S. 2013 will definitely see more of VoIP as the migration continues but the most significant change expected is the increased use of mobile VoIP services.

According to In-Stat the number of mobile VoIP users is expected to rise to about 288 million before the year 2013 comes to an end. While going the mobile VoIP way subscribers are expected to use different channels to achieve their goals. Over 50 % are expected to use Mobile VoIP providers for VoIP services e.g. White Label Communications, about 30 % will be using mobile operators or 3G MVNOs while the rest will obtain services from WiMAX/LTE operators.

Dual cellular plus Wi-Fi handsets expected in the market in 2013 are also going to boost the VoIP industry because the Wi-Fi will be used to provide the VoIP services.

The year 2013 is very promising for VoIP service providers, resellers and agents as well as Unified Communications vendors provided they take every opportunity as it comes.

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Topics: Miscellaneous Articles

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