White Label Communications Blog

Reselling Cloud VoIP Services? Businesses Should Know Pros AND Cons

Posted by Chris Griffith on Thu, Jan 02, 2014 @ 11:42 AM

Reselling Cloud VoIPIt's essential for those who are currently reselling cloud VoIP services to make sure that they're able to offer both current and potential customers the best cloud VoIP services possible. One of the best ways for resellers to do this is to be completely open and honest about both the pros and the cons that a business may experience when utilizing new VoIP technology. Although the big businesses that could afford to integrate high-tech VoIP services have been enjoying using this new business communication platform for many years now, it's only recently that the costs have lowered substantially making it so that both small and medium-sized businesses can now enjoy these benefits, too.

Now that these small and medium-sized businesses have been slowly but surely signing up for high-tech VoIP services, the ability to take a closer look at not only how they're using this technology but how well it's working out for them is starting to come to the forefront.

Businesses Should Know

It's really important for a business owner to gather all the information they can (on any topic!) in order for them to be able to make a truly informed decision. Because most business owners tend to understand this fact, they tend to put a lot of time into making sure that they're able to find the best of the best when dealing with important factors like new technology. They want to be able to trust the relationship they have with their cloud VoIP services reseller so they can feel confident about the cloud VoIP services they’ve chosen to receive.

This makes it really important for every cloud VoIP reseller to be completely upfront about what a business can expect when signing up for cloud VoIP services. The best VoIP reseller wants potential customers to fully understand the benefits that come with utilizing VoIP new technology, as well as some of the drawbacks that they may experience.

Pros & Cons

The following are some pros along with some cons that every business owner should beware of so they can make a truly informed choice when it comes to making the decision to sign up for high-tech cloud VoIP services.

Pro: Signing up for high-tech cloud VoIP services will save a business a lot of time because they no longer have to be responsible for the maintenance and support of their old business communication system. That's all taken care of now.

Pro: Small businesses will surely appreciate the fact that they're able to access a number of sophisticated features, and at a low price. This will allow them to be seen as more professional, possibly giving them that competitive edge that's so important these days.

Pro: Saving money is easy to do with cloud VoIP technology because a business only has to pay for the service they need at any particular time. The ability to add additional services in the future is of course an option, as well as the ability to scale back, if needed

Con: Voice quality isn't always up to par, which is continually being worked on. (Because of the current unpredictability of voice quality, it's highly recommended that a business specifically ask for managed VoIP connections.)

Con: Connectivity can be a problem, especially if a business is using a public internet connection. When/If this happens, most customers are able to reach the company's voicemail, which is better than being completely unavailable.

Reselling Cloud VoIP Services

It's really important for those who are currently reselling cloud VoIP services to be up-to-date in their VoIP knowledge. Only in this way will they be able to offer their customers the best high-tech VoIP services possible. And it's easy for a VoIP reseller to inform potential customers about the many benefits they can expect when signing up for high-tech cloud VoIP services. The best VoIP reseller will also inform them of some of the drawbacks that might be experienced, which is only fair. When a VoIP reseller is completely honest with their customers, what they're doing is gaining their trust, which is going to help them form a long-lasting and mutually beneficial relationship.

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Topics: Cloud VoIP

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