White Label Communications Blog

Reselling VoIP? How's Your Customer Service?

Posted by Chris Griffith on Sun, Jan 05, 2014 @ 11:43 AM

Resell VoIPIf you're currently reselling VoIP services, then you know that with each and every day that passes more and more people are looking into what they need to do in order to resell VoIP services, too. Why? Because these people know that this is only the beginning when it comes to a business signing up to receive newly available high-tech VoIP services. Predictions are telling us that the majority of all businesses will have signed up to receive some form of high-tech VoIP service in the next 4 to 5 years, and the fact that only a very small percentage has signed up so far means that there's a large number of businesses out there that are still looking into what they need to do in order to sign up for new VoIP technology services.

So now that we know that the reselling VoIP market is going to become much more competitive, and soon, it's really important for those who are currently reselling VoIP services to do whatever they can now so they can be seen as an authority in this highly-specialized niche. So what's one of the best things a VoIP reseller can do (besides know anything and everything there is to know about VoIP technology!) in order to be seen as a VoIP authority? They can provide the absolute best customer service possible.

How's Your Customer Service?

Because there's so much competition these days it's truly necessary for a business to provide their customers with the best service they possibly can. Today's business world is definitely a customer-oriented one, making it necessary that every business have a customer service policy and/or plan set in place. Imagine if a small business was looking for a VoIP reseller to give their business to and found two that were very similar. When the small business contacts these VoIP resellers, it's highly likely that they're going to base their decision on which VoIP provider is able to provide them with the best customer service. There are simply too many options for people these days for them to expect anything other than the best customer service possible.

A Business' Customer Service

The following are a few reasons on how signing up to receive high-tech VoIP telephone services can help a business provide better customer service for their clients.

1. Utilizing VoIP telephone technology allows a business to play a direct message for their customers and/or music while they're waiting to be helped, which helps to promote a professional atmosphere.

2. Studies tell us that customers our spending up to 10 minutes on hold, which is a lot of time for them to hang up and try calling someone else. Using VoIP technology offers a company the ability to decrease this time substantially.

3. When signing up for high-tech VoIP services, a much smaller percentage of callers will not even be placed on hold and instead will be directly routed to the person they're trying to reach.

Reselling VoIP

If you’ve been thinking about reselling VoIP services, we invite you to contact us today. We're the leading authority when it comes to all things VoIP, and that's why we make it our goal to not only provide you with the best tools and resources necessary for reselling VoIP success, we also place an emphasis on how important is to provide your future clients with the best customer service you possibly can.

If you have any questions about how you can improve your customer service when reselling VoIP services, we're here for you. The bottom line here is if you want to resell VoIP services then you need to not only know everything there is to know about VoIP technology, you need to also provide your clients with the best customer service possible so you can be seen as an authority in this quickly-growing and highly-profitable niche.

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Image courtesy of David Castillo Dominici/FreeDigitalPhotos.net

Topics: VoIP, reseller program

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