White Label Communications Blog

Those Who Resell PBX Systems Must Know About Equipment & Service

Posted by Chris Griffith on Tue, Oct 29, 2013 @ 09:34 AM

Resell PBX SystemsResellers who are currently reselling PBX telephone systems are finding themselves very busy these days. Until recently, it was only the big businesses that were able to afford all the benefits that come with integrating PBX telephone services into their current business communication system. Now that the cost of integrating a PBX telephone system into a company has lowered significantly, all of the small and medium-sized businesses that have been waiting for this high-tech telephony to become more affordable are now signing up so they can also benefit from using a PBX telephone system.

Because high-tech PBX telephony is new to so many businesses, you can only imagine how many questions business owners have about the equipment and/or service that comes along with signing up for PBX telephone services. Only the best resellers are going to have all the answers that potential customers are looking for, and with the reselling market so competitive right now it's a really good idea for all resellers to be ready with their answers.

Equipment & Service Questions

The majority of questions are going to be related to how a new PBX telephone system is generally going to work. For the most part, companies have been using the same business communication system for years now, which means they should know how to use their current business communication system as efficiently as possible. And because many businesses tend to get comfortable when something is working, they may be a little apprehensive when it comes to making the change in the way their company does business. 

Especially when it comes to business communications. The way a business communicates with others, and that includes customers as well as other businesses, is extremely important to their bottom line. And when a company feels like their current business communication system is working, they're much less apt to change it. This is where the part of the reseller comes in. It's a resellers responsibility to be able to answer all of their potential customers questions about upgrading to a high-tech PBX telephony system so a company can make a truly informed decision.

Some Facts

The following facts will help to answer some of the more popular questions and/or concerns that business owners have when thinking about upgrading their current business communication system.

  • A business can keep its existing phone lines and then have any calls coming in forwarded from the PBX service to these lines. For example, if a potential customer wants to reach a certain department the PBX service is able to forward a call to that department's traditional phone line. Although not a perfect system because it's more expensive to do things this way, it is a choice.
  • A business is able to forward any telephone calls coming into the office to a particular employees Smartphone, which is extremely convenient and allows for much more efficiency because a business-related phone call will never be missed. And new Smartphone apps are also being made in order to assist employees that are often out in the field when working.
  • A business can choose to add Voice Over Internet Protocol (VoIP) services to their PBX telephone system, which more and more businesses are opting for these days. Adding VoIP services allows a business to get rid of their current telephone line and use the internet instead to make and receive business calls.

Resell PBX Systems

If you have any questions about how PBX telephone systems work, be sure to do your research first. Only in this way are you able to find a reseller who knows everything there is to know about the equipment and service related to using high-tech PBX telephony services.

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Image courtesy of Stuart Miles/FreeDigitalPhotos.net

Topics: hosted PBX, reseller program, Cloud PBX

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