White Label Communications Blog

Why Resell Hosted VoIP Services? Because a Good Phone System Matters

Posted by Chris Griffith on Wed, Oct 09, 2013 @ 08:52 AM

Resell Hosted VoIP ServicesWhen someone talks about anything that's related to a business telephone system, most people tend to conjure up an image of what we can now call a typical, old-fashioned push button phone system that allows one to answer incoming phone calls and then transfer these calls to another telephone line for someone else to answer, if required. This is completely understandable since this is the way that a basic business telephone system has worked for a number of years now.

Business Competition

But now that there's so much competition in the business world, it's critical for every business to do everything in their power to provide every single one of their customers with the best service possible. This is one of the absolute best ways to differentiate a 'good' business from a 'bad' one. Imagine if there were two similar businesses placed side by side and everything was the same except for one business had superior customer service. Which company would you choose to give your business to?

Customers Deserve a Good Phone System

Recent studies tell us that almost 3 out of 4 people have chosen to stop giving their business to a company because they were receiving poor customer service. These numbers obviously tell us that receiving great customer service is a high priority for most people, especially in today's world when the competition is fierce. And because the high majority of customers tend to call a business when they need to contact them for one reason or another, it's critical to have a good phone system in place.

A customer will often call a company for information, which means that they're going to receive an impression when making that phone call. Depending on the phone system a company is currently using is going to help determine that first impression. If a customer calls and is placed on hold for too long, or is accidentally hung up on when being transferred to another line, you can expect that they're not going to be happy about the service received so far.

That's where hosted VoIP high-tech telephony services come in. When a business signs up to receive hosted VoIP telephone services, they're signing up for a telephone system that's going to assist them in providing the best customer service possible.

Why Resell Hosted VoIP Services

Reselling hosted VoIP services can help a business provide better service for their customers by giving them all of the tools that they need in order to create a phone system that allows for better customer service. Today's world is one that's full of business competition making it essential that every single company in business today take the time to think about how they can stand out from the rest of the crowd. Providing excellent customer service is one of the absolute best ways to make a company stand out from the rest its competition, and it keeps customers coming back for more because they know they're working with a company that truly cares about their wants and/or needs.

Small Businesses

Because it's often hard to get the good personalized service everyone wants and deserves to get from a larger-sized business, small businesses can really take advantage of this fact. A small business should take the time to fully understand the many benefits that a good phone system can offer them, which can give them that edge they need. Small businesses are for the most part better able to offer their customers better customer service because they tend to operate on a smaller scale, which means they should have a bit more time to provide that critical, personalized service that people want nowadays.

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Image courtesy of Stuart Miles/FreeDigitalPhotos.net

 

Topics: VoIP, reseller program

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