White Label Communications Blog

Reselling Phone Systems: The Auto Attendant

Posted by Chris Griffith on Mon, Sep 09, 2013 @ 09:37 AM

Reselling Phone SystemsIf you're a small business who hasn’t signed up to receive any of the new high-tech telephony services that are now available, then what are you waiting for? The cost associated with incorporating a hosted PBX System into a business have lowered considerably this past year, making it truly affordable for any-sized business that's currently using what can now be called an outdated business communication system. 

Because the many advantages that a hosted PBX telephone system can offer a business are well worth the current prices, every business that hasn't signed up to receive these advantages should do so soon. How else are you going to keep up with the other businesses in your niche that have already signed up for these new high-tech telephony services?

Reselling Phone Systems

More and more resellers are looking into reselling phone systems at this particular time because there are so many benefits to be had when a business signs up for these new high- high-tech telephony services. And although many businesses have already signed up so they can start taking advantage of these high-tech telephony benefits, there are even more who haven't signed up as of yet.

The businesses that haven't signed up are either not sure about which of the services they're going to need for their particular type of business, or they simply don't understand the importance a having an updated business communication system in today's highly competitive business world. What these businesses need is for someone to help them understand how a new business communication system can help them in every aspect of their business.

The Auto Attendant

The auto attendant feature is perfect for small businesses who don't have a lot of administrative resources. It's main use is to route calls coming in to the right person or department. And you can even program it to play advertisements about your business, or some simple on-hold music while people are waiting. The auto attendant essentially eliminates the need for a person to answer and transfer incoming phone calls.

Those who are calling in will first hear your personalized greeting, which  is the perfect opportunity for you to make the perfect first impression. First impressions are critical in this highly competitive world of business, making the auto attendant feature the perfect solution for any business who wants to appear professional and save money at the same time.

A quick overview tells is that the auto attendant answers all of your business calls with a custom greeting made by you, which is great for personalized service. You can program it with customized messages or select the type of music you want for your customers to listen to when they're on-hold. A series of voice prompts will allow callers to easily choose who they wish to speak to. The ability to forward calls is available, which is highly advantageous due to our very mobile work force these days.

Bottom Line

You can expect anyone who calls in to your business to be impressed when they are greeted by the auto attendant. Again, first impressions are really important these days. If a potential customer calls for the first time and isn't happy with the impression your company is giving them via their phone call, then most likely they are going to choose another company to contact, which means you just lost a potential customer.

There's simply too much competition in today's world to lose any potential customers, making it necessary that you do everything in your power to provide the absolute best service possible, which is what people are looking for these days.

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Topics: reseller program

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