White Label Communications Blog

TurnKey PBX Systems Can Help Improve Customer Support

Posted by Chris Griffith on Thu, Aug 08, 2013 @ 08:53 AM

Turn-Key PBX SystemsOnce upon a time and not very long ago, when a new business plan was put into place there was a standard practice to put a lot of emphasis on how to provide customers with the absolute best customer service possible. I mean, everyone knows that without customers there is no business. So it just makes sense that a business give every single customer the absolute best service possible to makes sure that they'll keep coming back for more.

Nowadays, it seems that you never know what type of customer service you're going to get when initially doing business with a new company. There's simply too many businesses out there. This makes it so that one can never know what to expect - great service? terrible service? No service at all? Odds are that the majority of businesses are providing just enough quality service to satisfy their customers.

Customer Support

The ability to provide customers with the best in customer support is an important one as it can make a difference between a business that succeeds and one that fails. It may not appear that something as seemingly simple as great customer support can bring about the demise of a business, that it does happen. In today's highly competitive world, if a business is not able to properly provide their customers with the help and support they want and/or need, then they'll simply go somewhere else.

So what is one of the best things a business can do these days to help improve their customer service support? They can upgrade their traditional landline phone system to a new turn-key PBX System.

TurnKey PBX Systems

Some of the top customer complaints in today's world include not being able to reach customer service in a timely manner, waiting too long when on hold and even not receiving a call back as promised. One of the features that a turnkey PBX system can offer any business is the ability for them to make sure that they never miss a customer call. Ever. Using the feature auto attendant means that a business can record their own personal messages, which includes custom made messages for those who are waiting to be served or are being transferred. The ability to have a phone call directly routed to an employee's cell phone is also an option.

Imagine having the ability to create customized messages for customers! First of all, they're going to appreciate the personalized attention they're going to be receiving when they call a business that's using the new telephony technology that turnkey PBX systems are able to offer. Because a turn-key PBX phone system uses so many advanced technologies, customers are going to appreciate the speed in which their issue is taken care of.

A hosted PBX System also offers a business the ability to transfer a voice message into text. Pretty cool, right? Lots of employees are now preferring to read their messages vs. listening to their voicemail simply because it's quicker, making this feature an extremely popular one. Lastly, choosing to use new turnkey PBX systems offers a business the ability to hold conference calls with anyone in the world, no matter where they are. (An internet connection is needed, of course.) Conference calls are gaining in popularity each and every day, and is one of the top reasons why both small and medium-sized businesses are currently signing up to receive the benefits a turnkey PBX phone system can offer.

Bottom Line

It just makes sense to sign up for new turnkey PBX phone system services in today's highly competitive world. Now that the costs have lowered considerably making this new telephony very affordable, it's time to upgrade to a new business communication system that can help keep your customers happy.

Stop KNOWING Your customer and Start OWNING Your Customers Today

Image courtesy of David Castillo Dominici/FreeDigitalPhotos.net

Topics: hosted PBX

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