White Label Communications Blog

Hosted PBX Reseller - 5 Qualities of a Good Reseller

Posted by Chris Griffith on Thu, Jun 27, 2013 @ 07:53 AM

Hosted PBX ResellerMore and more resellers are looking into selling hosted PBX phone service systems these days. Why? Because more and more businesses are looking into buying hosted PBX phone service systems these days. The costs of instituting and running a state-of-the-art phone system that can help a business run more efficiently are much more affordable, which is opening up a whole new market for these high-tech telephony the services that only the big businesses that previously afford.

Now that the costs of PBX phone service systems are much more affordable, both small and medium-sized businesses are actively seeking the best PBX phone system for their particular business.

Hosted PBX Reseller

Because so many resellers are currently looking into selling hosted PBX phone systems, it's really important that you do everything in your power to be the best reseller you can possibly be. The fact that both small and medium-sized businesses are now able to afford this new high-tech telephony makes PBX phone services a hot commodity right now. This means that you as a reseller will have the chance to not only improve your profit margins, but you can also add value to your reselling business as a whole simply by using our white label products and labeling them as your own.

5 Qualities of a Good Reseller

In order to be a good reseller in the reselling business, you're going to need a few qualities that will assist you in meeting the goals you’ve set for your reseller business.  

1. Be Educated. You're going to need to be able to educate yourself and your staff so you're all thoroughly versed in what you're selling. This may be the most important quality when it comes to reselling because people want to deal with people who are knowledgeable about what they're selling. You can easily make yourself stand out far above the rest by making your brand known as a company that knows everything there is to know about what they're selling.

2. Great Customer Service Skills. Knowing the best way to treat your customers is going to keep them coming back for more. Especially in this world of high competition. When someone finds a business that can meet or even exceed their wants and/or needs, they're going to stick with them.

3. Ability to Handle Rejection Gracefully. Whether it's selling or reselling, being able to accept rejection is an everyday occurrence making it necessary for you to focus on how you can turn this negative into a positive. Every time someone says no to you, consider it a learning opportunity.

4. Know When to Accept 'No'. It's time to test your reselling skills when someone first says no to you. When a customer says no, this is the time for you as a reseller to utilize the methods that you created to try and get them to change their mind. Understand that different customers will require different methods, and be sure not to come off as too pushy. Good resellers know when to accept a customer's 'no'.

5. Versatility. Resellers need to be very versatile as they'll be working with a variety of customers. Nobody wants to be treated like just another customer so make sure you're able to treat each and every customer as if they were your only one.

Also, it's really important to be organized so you as a reseller are able to pay close attention to all the various aspects of the reselling business.

Do You Have These Qualities?

So now that you read the above five qualities, do you have what it takes to be the best reseller? If yes, be sure to contact us today so we can get you set up.

White Label

Image courtesy of Renjith Krishnan/FreeDigitalPhotos.net



Topics: hosted PBX, reseller program

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White Label Reseller Program

Through our private label reseller offering you can utilize the White Label Communications software and infrastructure to provide full Hosted PBX and PBX SIP Trunking solutions with an unparalleled feature set

White Label Atlas Software Features:

  • Full Private Label Branding
  • Geo-Redundant Active/Active Data Centers
  • Hosted PBX
  • SIP Trunking
  • Call Recording
  • Device Auto Provisioning
  • Sales Quoting
  • Billing System
  • Tax Integration
  • Credit Card Integration
  • Instant DID Ordering
  • Porting (LNP) Manager
  • White Label University
  • API Integration
  • Infinite Scalability

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