White Label Communications Blog

PBX Phone System Buying Guide

Posted by Chris Griffith on Tue, Feb 19, 2013 @ 08:06 AM

PBX Phone SystemsBusiness is all about improving productivity and increasing the bottom line. Regardless of what is sold and what services are provided, locating different methods for improving sales and cutting costs internally is very important. For most corporations, phone and communication services are vital in establishing a direct communication with clients, but many phone services are expensive to install, maintain and utilize. This is exactly why the integration or a different phone system is so important. Most traditional phone and cable providers offer similar services at comparable prices. This is exactly why a PBX phone system are so valuable. The PBX phone system utilizes an Internet connection in order to make and receive phone calls. This way, no actual phone line are necessary, reducing the need to pay for and maintain a traditional phone service. However, not all PBX phone systems are the same, which is why knowing about different features and customization options is essential when it comes to selecting the very best PX phone system for a company or office.

What is a PBX Phone System?

PBX is short for Private Branch Exchange. Essentially, this is a private telephone network inside a business, allowing employees the ability to directly call one another, without needing to integrate a traditional phone service line. On top of this the PBX phone system shares an external number, allowing for outside phone calls, in order to connect with clients and potential customers. When it comes to a PBX phone system, there are four basic options, such as the traditional PBX, a hosted/virtual PBX, IP PBX and a hosted/virtual IP PBX. Knowing the difference between these systems and what it is able to offer a business and how the company benefits from the system.

Hosted/Virtual PBX

A hosted PBX system utilizes what is known as VoIP, or Voice over IP. This particular service allows a business to completely avoid using a traditional phone line and instead use an Internet connection to make and receive phone calls. A strong Internet connection is necessary for such a service, but this helps operating costs, as it is no longer necessary to spend money on maintaining a copper phone lines. As an high speed public Internet service is most likely already used inside the business, the hosted PBX allows for further savings, regardless of what the size of the company is.

Premise IP PBX

An IP PBX runs off of a data network and allows the business to transmit both video and audio signals over the data network. The IP PBX service generally comes through provided software. The service is rather inexpensive  and allows a business to integrate unlimited extensions, unlimited voicemail boxes and even utilize cell phone services.

Shopping for a PBX Phone System

When a business is seeking out a new phone system, it is important to determine what is necessary and what is available for improving customer/client relations. In order to cut the most amount of money out of the bottom line, taking advantage of the hosted/virtual PBX system is vital, as it allows the company to completely do away with a traditional phone line and only use a strong Internet connection. However, if businesses have a large number of traveling employees, having the ability to run the phone system over a mobile phone is an added feature. This way, the employees are able to stay easily connected with one another, without driving up company costs. 

There are many different features associated with a PBX phone system. Different phone services provide different attributes a potential business must look into. Whether it is moving the entire phone service to a completely strict Internet connection or if the business wants to integrate mobile phones into the network, there are different available services a company is able to utilize to improve productivity, the ability to communicate with clients and cut costs and improve the bottom line, all at the same time with PBX systems.

 

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Topics: hosted PBX

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